- Legal -

Privacy Policy

Applies Globally

Who We Are

Créalux Media (“we”, “our”, or “us”) is a premium digital marketing agency operating globally, with clients across the UAE, USA,
United Kingdom, Germany, Australia, Canada, and India. Our registered business operates under the trade name Créalux Media
 reachable at hello@crealuxmedia.com.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at
crealuxmedia.com, contact us or engage our services.

 
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
If you do not agree, please discontinue use of our website.

Information We Collect

Information You Provide Directly

  • Full name, email address, phone number, and business name (via contact forms)
  • Website URL and business goals (via our free audit request form)
  • Country, service requirements, and budget range (via enquiry forms)
  • Communication history (emails, WhatsApp messages, call notes)
  • Payment and billing information (when you engage our paid services)

Information Collected Automatically

  • IP address, browser type, and operating system
  • Pages visited, time spent, and clicks (via Google Analytics)
  • Referral source — how you found our website
  • Device information and screen resolution
  • Cookie data and session identifiers

Information Collected Automatically

  • Business information from LinkedIn or other social platforms if you contact us through them
  • Information from advertising platforms (Meta, Google) if you’ve interacted with our ads
 

How We Use Your Data

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide the services you have requested
  • To prepare and deliver your free website or digital marketing audit
  • To send you proposals, invoices, and project-related communications
  • To improve our website performance, content, and user experience
  • To send marketing communications only with your explicit consent
  • To comply with our legal obligations and protect our legal rights
  • To analyse website traffic and optimise our digital marketing campaigns

We will never sell your personal data to any third party. Your information is used solely to serve you and improve our services.

Data Sharing

We may share your information with the following categories of trusted third parties, strictly for the purposes outlined in this
policy:

Service Providers

  • Google LLC — Analytics, Ads, and Workspace (email)
  • Meta Platforms Inc. — Advertising and campaign management
  • Microsoft Corporation — Bing Ads and productivity tools
  • Calendly — Appointment scheduling
  • Razorpay / PayPal / Wise — Payment processing
  • Notion — Client reporting and project documentation

Legal Obligations

We may disclose your information if required by law, court order, or regulatory authority, or to protect our rights, property, and safety, or that
of others.

All third parties are required to process your data in compliance with applicable privacy laws and are prohibited from using it for their own
marketing purposes.

Cookies & Tracking

Our website uses cookies small text files stored on your device to improve your experience and analyse website performance.

Legal Obligations

  • Essential Cookies: Required for the website to function. Cannot be disabled.
  • Analytics Cookies: Google Analytics — track visits, page views, and user behaviour anonymously.
  • Marketing Cookies: Google Ads and Meta Pixel — to measure ad campaign performance and enable retargeting.
  • Functional Cookies: Remember your preferences and form entries.
You can control cookies through your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Disabling cookies may affect
certain website functionality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required
by law.
  • Enquiry & contact data: Retained for up to 3 years from last contact
  • Client data (active contracts): Retained for the duration of the contract plus 5 years
  • Financial/billing records: Retained for 7 years in compliance with tax law
  • Analytics data: Retained for up to 26 months (Google Analytics default)
  • Marketing opt-out records: Retained indefinitely to honour your preference

Upon expiry of the retention period, personal data is securely deleted or anonymised.

Data Retention

Depending on your country of residence, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to Restrict Processing: Ask us to pause processing in certain circumstances
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at hello@crealuxmedia.com. We will respond within 30 days. We may need to verify your identity before
processing requests.

International Data Transfers

Créalux Media is based in India and serves clients globally. When you engage with us from the UAE, EU, USA, UK, or other countries, your data may be transferred to and processed in India.

We ensure appropriate safeguards are in place for all international transfers, including reliance on the Standard Contractual Clauses approved by relevant data protection authorities where applicable.

By using our services, you consent to the transfer of your information to India and its processing there in accordance with
this policy.

Children's Privacy

Our services are intended exclusively for businesses and individuals aged 18 and above. We do not knowingly collect personal data from anyone under the
age of 18.

If you believe a minor has provided us with personal data, please contact us immediately at hello@crealuxmedia.com and we will take prompt action to
delete that information.

Security

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted via our website
  • Password-protected and access-controlled internal systems
  • Regular security reviews of our digital infrastructure
  • Limited employee access to personal data on a need-to-know basis

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining best practices at all times.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this page
  • Post a prominent notice on our website homepage for 30 days
  • Notify existing clients by email of significant changes

We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please reach out to us:

Créalux Media — Privacy Enquiries

hello@crealuxmedia.com · +91 7011 251 506 · Mon–Sat, 10AM–7PM IST

CONTACT PAGE