- Legal -
Terms & Conditions
Governing Law: India
Please read these terms carefully before engaging our services or using our website.
By proceeding, you agree to be bound by these terms.
Acceptance of Terms
and any digital marketing, advertising, or web development services provided by Créalux Media (“Agency”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at
crealuxmedia.com, contact us or engage our services.
you represent that you have the authority to bind that entity. These Terms apply to all clients globally,
including those in the UAE, USA, UK, Germany, Australia, Canada, and India.
Our Services
Créalux Media offers the following digital marketing and development services:
- SEO & Organic Growth — Technical SEO, on-page optimisation, link building, and content strategy
- Paid Advertising — Google Ads, Meta Ads (Facebook/Instagram), Microsoft/Bing Ads, and retargeting campaigns
- Social Media Marketing — Organic content strategy, community management, and influencer partnerships
- Email Marketing — Campaign creation, automation sequences, and deliverability optimisation
- Brand Strategy & Consulting — Positioning, identity, brand guidelines, and consulting
- Website & E-Commerce Development — WordPress, Shopify, WooCommerce, and custom landing pages
The specific scope of services, deliverables, and timelines for each engagement will be defined in a separate Service Agreement or Proposal document provided prior to commencement.
Engagement & Contracts
How a Contract is Formed
A binding agreement between the Client and Créalux Media is formed when:
- The Client receives and signs/approves a formal Proposal or Service Agreement issued by Créalux Media, AND
- The Client makes the required upfront payment as specified in the Proposal
Contract Duration
can be cancelled with 30 days’ written notice after the initial term.
Fees & Payment
Pricing Structure
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Client Type
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Currency
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Payment Method
|
Billing Cycle
|
|---|---|---|---|
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India (Domestic)
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INR (₹)
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UPI, Bank Transfer, Razorpay
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Monthly in advance
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International (UAE, USA, UK, AU, CA, DE)
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USD ($)
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PayPal, Wise, Bank Wire
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Monthly in advance
|
Payment Terms
- All monthly retainer fees are due in advance on or before the 1st of each service month
- One-time project fees (websites, audits) require 50% upfront and 50% on completion
- Ad spend budgets are billed separately and are not included in management fees
- Late payments beyond 7 days may attract a late fee of 2% per week
- Services may be paused if payment remains outstanding beyond 14 days
Refund Policy
Monthly retainer fees are non-refundable once work has commenced for that billing period. For one-time project fees, the 50% upfront deposit is non-refundable upon project commencement. We will always endeavour to resolve disputes amicably before any refund consideration.
Deliverables & Timelines
Specific deliverables, milestones, and timelines will be defined in each project’s Proposal or Statement of Work. General expectations:
- Monthly reports are delivered within 5 business days of the end of each calendar month
- Campaign setup and onboarding typically takes 5–10 business days from contract start
- Website projects follow agreed milestones with the Client required to provide feedback within 5 business days at each stage
- Delays caused by the Client’s failure to provide required materials, approvals, or access will extend timelines accordingly
Note on Ad Platforms: Timelines for campaign approvals are subject to Google, Meta, and Microsoft’s own review processes,
which are outside our control. We are not liable for delays caused by third-party platform reviews or policy changes
Client Responsibilities
To enable us to deliver effectively, the Client agrees to:
- Provide timely access to required accounts, platforms, assets, and information
- Grant admin/editor access to Google Ads, Meta Business Manager, website backend, and analytics as needed
- Respond to queries, approve content, and provide feedback within 5 business days
- Ensure all materials provided to Créalux Media are owned by the Client or properly licensed for use
- Notify us promptly of any changes to business direction, products, or target audience
- Maintain adequate ad spend budgets as agreed in the Proposal
Créalux Media shall not be liable for underperformance or delays attributable to the Client’s failure to fulfil the above responsibilities.
Intellectual Property
Work Created for the Client
Upon receipt of full and final payment, intellectual property rights for original creative works produced exclusively for the Client (including ad creatives, website designs, and written content) transfer to the Client.
Agency's Pre-Existing Materials
Any tools, templates, processes, frameworks, or proprietary methodologies used by Créalux Media in delivering services remain the sole property of Créalux Media. The Client is granted a non-exclusive licence to use these only within the scope of the engagement.
Portfolio Rights
Créalux Media reserves the right to reference the Client’s business name and describe the nature of work performed in our portfolio, case studies, and marketing materials, unless the Client explicitly requests confidentiality in writing.
Confidentiality
Both parties agree to keep confidential all proprietary or sensitive information disclosed during the engagement, including but not limited to:
- Business strategies, financial data, and internal operations
- Campaign performance data and audience insights
- Account credentials and access details
- Contractual terms, pricing, and any agreed commercial arrangements
This confidentiality obligation shall survive the termination of the engagement for a period of two (2) years. It does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.
Results & Warranties
No Guarantee of Results: Digital marketing outcomes depend on numerous variables including market conditions, competition, platform algorithms, ad spend, and business factors outside our control. Créalux Media does not guarantee specific outcomes
such as guaranteed rankings, revenue targets, or return on ad spend (ROAS) unless explicitly stated in a signed agreement.
We warrant that:
- Services will be performed with professional skill, care, and diligence
- We will comply with all applicable advertising platform policies (Google, Meta, Microsoft)
- All work will be original and will not knowingly infringe third-party intellectual property rights
- We hold the expertise and qualifications represented in our service offerings
Limitation of Liability
To the maximum extent permitted by applicable law:
- Créalux Media’s total liability to the Client for any claim arising from these Terms or the services shall not exceed the total fees paid by the Client in the three (3) months immediately preceding the claim
- We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of revenue, or loss of data
- We are not liable for losses arising from platform policy changes, account suspensions by third-party platforms, or events beyond our reasonable control (force majeure)
- We are not liable for the performance of third-party tools, platforms, or services we recommend
Termination
Termination by Either Party
Either party may terminate ongoing retainer services by providing 30 days’ written notice via email. During the notice period, services will continue and fees remain due.
Immediate Termination
Créalux Media may terminate the engagement immediately and without notice if:
- The Client fails to make payment within 14 days of the due date
- The Client requests activities that violate advertising platform policies, laws, or ethical standards
- The Client engages in abusive, threatening, or inappropriate behaviour toward our team
Post-Termination
Upon termination, Créalux Media will provide the Client with all owned assets and account access within 10 business days. Fees for services rendered up to the termination date remain due and payable.
Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiation between the parties.
If a dispute cannot be resolved within 30 days of written notice, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The venue of arbitration shall be New Delhi, India.
International clients acknowledge that by engaging Créalux Media, they agree to the jurisdiction of Indian courts for any unresolved legal matters.
Amendments
Créalux Media reserves the right to update these Terms at any time. When we make material changes:
- The “Last Updated” date will be revised at the top of this page
- We will notify existing clients by email at least 14 days before changes take effect
- Continued use of our services after the effective date constitutes acceptance of revised Terms
We encourage you to review these Terms periodically. The current version of these Terms supersedes all prior versions.
Contact Us
writing to our email address.
Créalux Media — Privacy Enquiries
hello@crealuxmedia.com · +91 7011 251 506 · Mon–Sat, 10AM–7PM IST
